We are providing herein a recording of the App used with a Live whitelisted user, following extensive testing of over 18 months in Sandbox. We trust this is sufficient basis for approval.
Please take note that we found the /MILE cost misspelled in your Surge screen as /NONE.
INTEGRATION GOALS & USE CASES
Shortcut is a free SatNav for Riders, so it always finds the fastest route, which is usually neither train only or Uber only, but rather a combination. Shortcut also redirects the user to a different station if there's traffic on the way to the one they were going to or of the trains from such station are delayed.
We have tested this in London heavily and the results are fantastic, turning Uber into a real live saver for commuters, closing gaps no fixed public transport (under or overground) vehicle can close no matter how fast.
The integration between Shortcut and Uber has a few touch points:
1) Connect with Uber
Since the user of Shortcut needs an Uber account to order Ubers and pay the drivers, Shortcut uses Uber's SSO to connect the user to the Uber account (for booking Uber rides from within Shortcut) and streamline the registration with Shortcut.
2) Book or Prebook
Once the user is registered and their Uber account is connected, they can choose their start and end point and see the fastest routes available to them at present. Once they choose one of them they can book their Uber (or pre-book if the Uber comes at the end of an initial train ride for example). In the case of a pre-book, Shortcut tracks the progress of the user on the public transport network and books the Uber for them just in time, not too early not too late, such that the driver arrives on time for the time the user exits the station.
In all booking cases, when there is surge Shortcut will first present the surge consent messages as per the Uber integration guidelines and only then proceed with booking.
Shortcut allows the user to choose any of the Uber modes (at present we do not allow UberPool as we want to do more testing and put it in cases it makes sense to have it as part of the 'quickest route', for example combining with London buses at night).
3) During a ride
Once a driver has been found Shortcut allows the user to view the driver on a map, all in accordance with the integration and design guidelines as well as to call / SMS the driver. Shortcut allows cancellation of the ride and at all stages Uber allows it, and prompts users re the costs of cancelling. In addition if the driver cancels a ride, Shortcut notifies the user and allows re-booking a ride.
In addition, Shortcut allows the user to change their destination and it provides a new better Shortcut (which might be a continuation on Uber all the way or a combination with public transport). Shortcut prompts users with the estimated cost (or savings) that results from the destination change to get consent and notifies the driver re the new destination once the user confirms.
In case of a build up of sudden road traffic and or public transport delays, we find a faster and better combined route and request the user's consent to amend the route. In some cases, this results in redirecting the driver when the user is on an Uber, to drop off the user in a different train station.
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